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Why is the message “3G Activation Failed” displaying on my Clear Spot 4G+ Personal Hotspot?

This message means that activation of the 3G component on your device was not completed for some reason. Sometimes it can take up to 2 hours for 3G to be activated on your device. If more than 2 hours has passed since activating your Clear Spot 4G+ Personal Hotspot, try the following steps:

  • 1. Turn your Clear Spot 4G+ Personal Hotspot OFF by holding down the power button.

  • 2. Wait about 10 seconds then power the device back ON.

  • 3. If the “Activation failed” message is still displayed, then

  • 4. Gather all your account & billing information to discuss with our CARE representatives.

    • Write down the ‘ESN’ of the Clear Spot 4G+ device (You’ll find it displayed on the packaging, as well as under the battery of the unit).

  • 5. Contact CLEAR Tech Support via Live Chat 24 hours a day/7 days a week, or at (877) 836-7773 during business hours of 9am through 10pm Pacific time.



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The device must be shipped to an address within the pre-approved Bay-Area zipcode.

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A user credit card is necessary to open an account with CLEAR even if there is no charge or purchase for two reasons:


If no purchase was selected in the order, your credit card will not be charged.

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Location where the user intends to use the service. This must be a pre-approved Bay-Area zipcode for the Innovation Network Offer.

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MAC ID Validation

MAC Address Example: 08AA69DB02FC

Need help identifying your MAC Address?

The MAC ID (Media Access Control Identifier) is a set of 12 alphanumeric characters on each WiMAX device used to identify your device on the CLEAR network. The MAC ID is listed on the label on the bottom of your device and is preceded by the letters “MAC”.

Select the type of device you own to view a sample MAC Address