Support

 
 

Where do I find the network name and password for my Clear Spot 4G Personal Hotspot?

The Clear Spot 4G default Network Name is CLEAR Spot-XXX, where XXX are the last 3 digits of the Clear Spot 4G’s MAC ID.

The default password for your Clear Spot4G is the last eight characters of the MAC ID. The Mac ID can be found on the back of the unit (as well as underneath the battery).

You can personalize the name of your Clear Spot 4G network on the Clear Spot 4G Device Home Page, which can be found on the Basic Tab. You can access the Clear Spot 4G Device Home page by typing http://clearspot or http://192.168.1.1 into the address bar of your web browser while connected to the Clear Spot 4G via Wi-Fi.


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The device must be shipped to an address within the pre-approved Bay-Area zipcode.

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A user credit card is necessary to open an account with CLEAR even if there is no charge or purchase for two reasons:


If no purchase was selected in the order, your credit card will not be charged.

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MAC ID Validation

MAC Address Example: 08AA69DB02FC

Need help identifying your MAC Address?

The MAC ID (Media Access Control Identifier) is a set of 12 alphanumeric characters on each WiMAX device used to identify your device on the CLEAR network. The MAC ID is listed on the label on the bottom of your device and is preceded by the letters “MAC”.

Select the type of device you own to view a sample MAC Address