Support

 
 

What do all those LED Lights on my CLEAR Spot mean?

The LED Status Lights located on the CLEAR Spot’s outer shell signify its various operating states:



POWER Signifies the PHS300 power level.

Red

Battery Charge is Very Low.

Orange

Plugged into Wall Power, Internal Battery is Charging.

Green

Plugged into Wall Power, Internal Battery is Fully Charged or Operating Remotely on Fully Charged Internal Battery.



NETWORK CONNECTION Indicates that a recognizable cellular device is connected to the router.

Red

Connection Not Made.

Orange

Connection is Negotiating.

Green

Connection is Established.



WiFi / LAN Signifies that the WiFi radio of the router is “On”. Blinking indicates traffic.


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Shipping Address Restriction

The device must be shipped to an address within the pre-approved Bay-Area zipcode.

Why do we ask for credit card

A user credit card is necessary to open an account with CLEAR even if there is no charge or purchase for two reasons:


If no purchase was selected in the order, your credit card will not be charged.

Service Area Requirement

Location where the user intends to use the service. This must be a pre-approved Bay-Area zipcode for the Innovation Network Offer.

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MAC ID Validation

MAC Address Example: 08AA69DB02FC

Need help identifying your MAC Address?

The MAC ID (Media Access Control Identifier) is a set of 12 alphanumeric characters on each WiMAX device used to identify your device on the CLEAR network. The MAC ID is listed on the label on the bottom of your device and is preceded by the letters “MAC”.

Select the type of device you own to view a sample MAC Address