Support

 
 

I’m getting a “Connection Failed” message on my Clear Spot 4G+ display. What do I do?

If this message shows up on your LCD screen, you will need to update the Clear Spots 3G profile, (This message only relates to the 3G signal).

To update:

  • 1. Enter http://clearspot into your web browser’s address bar: http://192.168.0.1.

  • 2. Enter your User Name and password (default for both is admin).

  • 3. Click on the Advanced tab.

  • 4. Select the WAN tab

  • 5. Click on Setup.

  • 6. Click Update 3G profile.

  • 7. If the error message and number are still displayed on the LCD after the update, make note of the information you see, and go to clear/com/support to contact CLEAR Tech Support via Live Chat 24 hours a day/7 days a week, or at (877) 836-7773 during business hours of 9am through 10pm Pacific time.



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A user credit card is necessary to open an account with CLEAR even if there is no charge or purchase for two reasons:


If no purchase was selected in the order, your credit card will not be charged.

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MAC ID Validation

MAC Address Example: 08AA69DB02FC

Need help identifying your MAC Address?

The MAC ID (Media Access Control Identifier) is a set of 12 alphanumeric characters on each WiMAX device used to identify your device on the CLEAR network. The MAC ID is listed on the label on the bottom of your device and is preceded by the letters “MAC”.

Select the type of device you own to view a sample MAC Address