Support | I did not receive my shipping return label, what do I do? | Clear.com

Support

I did not receive my shipping return label, what do I do?

You can request a replacement shipping label by signing into your account at www.clear.com.

Once you are signed in, look for the box labeled Customer Care where you will find a link to request a replacement shipping label. Any labels emailed to you in the past 30 days will be listed. Just click on the one you need. There is also an option to update your email address there, if your email address changed or you want the shipping label to be sent to another email address.

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We're sorry but you do not qualify for the Innovation Network

Check back often to see if we add your location to the Innovation Network.
To see the current Innovation Network coverage area click here
You may still sign up for the Developer Portal click here

Shipping Address Restriction

The device must be shipped to an address within the pre-approved Bay-Area zipcode.

Why do we ask for credit card

A user credit card is necessary to open an account with CLEAR even if there is no charge or purchase for two reasons:

1. A CLEAR user account enables the user to purchase accessories so a credit card is required

2. We use credit card as way to authenticate the user.

If no purchase was selected in the order, your credit card will not be charged.

Service Area Requirement

Location where the user intends to use the service. This must be a pre-approved Bay-Area zipcode for the Innovation Network Offer.

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Coverage Checker

We're sorry: The device you selected is not available at this address.

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MAC ID Validation

Enter your MAC ID here

MAC Address Example: 08AA69DB02FC

Need help identifying your MAC Address?

The MAC ID (Media Access Control Identifier) is a set of 12 alphanumeric characters on each WiMAX device used to identify your device on the CLEAR network. The MAC ID is listed on the label on the bottom of your device and is preceded by the letters “MAC”.

Select the type of device you own to view a sample MAC Address