Support

 
 

I don’t hear a dial tone when I pick up my phone.


Please be sure that your CLEAR Home or Business Internet Service is functioning properly. A functioning Internet connection is required to make and receive phone calls.

1. Make sure the telephone plugged into the Voice Adapter is plugged into the Phone1 port
2. Make sure that all the cables and adapters are securely plugged in.
3. Ensure that all of the lights on your CLEAR modem and CLEAR Voice Adapter are lit. You should see a solid ‘Power’ light, a flickering ‘Internet’ light and a solid ‘Phone 1’ light.
4. If you do not see the lights on your modem and CLEAR Voice adaptor lit up as described in step 3:

  • a. unplug the modem and the Digital Voice adapter from the wall power outlet for approx 20 seconds.

  • b. plug them back in to power them up.


If the issue is not resolved, please visit our Live Chat so we may further assist you


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Shipping Address Restriction

The device must be shipped to an address within the pre-approved Bay-Area zipcode.

Why do we ask for credit card

A user credit card is necessary to open an account with CLEAR even if there is no charge or purchase for two reasons:


If no purchase was selected in the order, your credit card will not be charged.

Service Area Requirement

Location where the user intends to use the service. This must be a pre-approved Bay-Area zipcode for the Innovation Network Offer.

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MAC ID Validation

MAC Address Example: 08AA69DB02FC

Need help identifying your MAC Address?

The MAC ID (Media Access Control Identifier) is a set of 12 alphanumeric characters on each WiMAX device used to identify your device on the CLEAR network. The MAC ID is listed on the label on the bottom of your device and is preceded by the letters “MAC”.

Select the type of device you own to view a sample MAC Address