How do I position my CLEAR Modem to get the best signal?

The ideal placement for your new modem is near a window or an external wall and away from microwaves, cordless phones, wireless routers, and stereo speakers.


After you have plugged the modem into a power outlet it will automatically search for a signal. While searching the LED lights on the modems front panel will blink sequentially.

Once the modem picks up a CLEAR signal the LED lights will stop blinking. The number of LED lights that remain lit up on the modems front panel will indicate the available signal strength in your current location (like cell phone ‘bars’).

For excellent CLEAR service you will need to ensure that a minimum of TWO green LED lights are lit – The more LED lights that are lit, the stronger your signal

To get your optimal signal in your location – twist the entire modem unit on it’s base clockwise, in small 1/4″ increments – waiting 15-20 seconds in between twists to allow for an accurate indication of a signal.





(Small movements of a quarter turn of your modem can lead to significant improvements in signal strength. If you went from 1 flashing light to 2 or 3+ flashing lights, Congratulations – you just improved your signal strength!)



If the minimum of two green LED’s are NOT showing on your modem panel in your 1st choice location, try moving the modem to another room – Move only the modem, (not your computer), from room to room. Always place the modem on a steady surface away from all other electronics. Plug in the power cord and wait 15-20 seconds to allow for an accurate signal reading.

When the front LED’s stop flashing, look again for at least two lit green LED lights. Then twist the entire modem clockwise at the base with incremental twists of 1/4″ at a time to fine tune the signal in each new position.

Try different bedrooms, the kitchen, the attic or even the garage. You never know where the best signal will be.

Once you locate the strongest possible signal in your location reconnect the modem to the computer.

If the room with the highest number of LED lights turns out not to be the room that was your 1st choice to keep your modem, consider:

* Using a long Ethernet cable.
* Ordering a wireless router from CLEAR.
* Placing the modem in the room with the second best signal.

Download a PDF of this ‘Positioning Guide’ here




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MAC ID Validation

MAC Address Example: 08AA69DB02FC

Need help identifying your MAC Address?

The MAC ID (Media Access Control Identifier) is a set of 12 alphanumeric characters on each WiMAX device used to identify your device on the CLEAR network. The MAC ID is listed on the label on the bottom of your device and is preceded by the letters “MAC”.

Select the type of device you own to view a sample MAC Address