Answers
Returns, Device Exchanges & Cancellations
Return and Cancellation
Upgrade
Device Exchanges
- What do I need to include when I send back a device that I do not think is working?
- What if my Warranty Claim is denied?
- I believe my device is not working and it is under warranty.
- What is the warranty period on my device?
- I think my device might be defective. What should I do?
- When should I visit a CLEAR Authorized Device Assistance Center?
- I believe my device is not working and is no longer under warranty.
- I believe my device is not working, and I pay for Device Protection.
Rebates
- If I purchase more than one CLEAR device, am I eligible to receive more than one CLEAR Rebate Visa Card?
- If I purchase a discounted CLEAR device (e.g., as part of another promotional offer; through use of a promotional code, etc.), am I still eligible to receive a CLEAR Rebate Visa Card?
- How do I know if the CLEAR device that I purchased is eligible for a CLEAR Rebate Visa Card?
- Why should I make a copy of my rebate materials before I mail them?
- Can I still return my CLEAR device if I have removed the UPC bar code label from the outside packaging (whether I did so as part of my submission of a mail-in rebate request, or for any other reason)?
- I've received my CLEAR Rebate Visa Card in the mail. What do I do now?
- How do I know what balance is remaining on my CLEAR Rebate Visa Card?
- Where can I get transaction detail on my CLEAR Rebate Visa Card?
- When does my CLEAR Visa Prepaid card expire?
- Where can I use my CLEAR Visa Prepaid Card?
- Who issued my CLEAR Rebate Visa Card?
- When can I expect to receive my CLEAR Rebate Visa Card?
- Where do I call if my CLEAR Rebate Visa Card is damaged, lost, or stolen?
- What do I do if my CLEAR Rebate Visa Card doesn't work?
- What do I do if I never received my CLEAR Rebate Visa Card?
- Can I get cash from an ATM using my CLEAR Visa Prepaid Card?
- Can I reload more funds onto my CLEAR Visa Prepaid Card?
- Am I allowed to apply funds from my Visa card to purchase a CLEAR service session or a CLEAR device on an account that I have with CLEAR?
Refunds
- I've received my Visa card in the mail from CLEAR. What do I do now?
- How do I know what balance is remaining on my CLEAR Visa Gift Card?
- Where can I get transaction detail on my CLEAR Visa Gift Card?
- When does my Visa card expire?
- Where can I use my Visa card?
- Who issued my CLEAR Visa Gift Card?
- Am I allowed to apply funds from my Visa card to purchase a CLEAR service session or a CLEAR device on an account that I have with CLEAR?
- What do I do if my CLEAR Visa Gift Card doesn't work?
- Can I get cash from an ATM using my Visa card from CLEAR?
- Can I reload more funds onto my Visa card from CLEAR?
- When can I expect to receive my CLEAR Visa Gift Card?
- Where do I call if my CLEAR Visa Gift Card is damaged, lost, or stolen?
- What do I do if I never received my CLEAR Visa Gift Card?
