Support

I forgot the password to my CLEAR Spot 4G. How can I reset it?

It’s easy to reset your User Name and Password.

  1. Turn on your CLEAR Spot 4G
  2. Press and hold the Power Button for approximately 15 seconds. The multicolor LED will flash green.
  3. After the LED turns solid green, release the Power Button and CLEAR Spot 4G will turn off.
  4. Your CLEAR Spot 4G has now been reset to its default settings.
To set up your CLEAR Spot 4G for use, just follow these steps:
  1. From your Wi-Fi enabled device (laptop, smart phone, iPad etc), look for your list of available wireless networks. Select “CLEAR Spot xxx” from list and connect, where xxx = last 3 characters of the device’s MAC address (MAC address is found under the CLEAR Spot 4G battery).
  2. When prompted enter the CLEAR Spot 4G’s password.
    1. The default password / network key is the last 8 characters of the CLEAR Spot 4G’s MAC address; ( located on sticker on bottom of device and / or under the battery (See photos below).
    2. Please ensure the letters are typed in lower case Note: Typically the password only needs to be entered on a device once, then it is remembered

  3. Once the password is accepted, launch a web browser and accept Clearwire Terms of Service to proceed.

 
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Activate

Already purchased a CLEAR device and service? Just turn it on and we'll walk you through a few simple steps to get you online in no time.

Have a CLEAR device, but don't have service yet?
You've got two easy options.

Option 1) Go to Bring Your own Device and get a monthly plan here at CLEAR.com
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Bring Your Own Device
Option 2) Turn on your CLEAR device and connect to the wi-fi signal. Launch your browser then follow the directions to buy a monthly plan or short-term pass.
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Re-up

If your short-term pass has expired, you’ll need to purchase a new pass to get back online. The good news is, it’s easy to do.

CLEAR lets you choose the pass that works best for you—weekly, daily, or even two-hour increments. Get 4G take-it-with-you internet exactly when you want it.

To re-up your service, just follow these instructions.

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