Answers

How do I connect my iPhone, iPad, or iPod touch to CLEAR?

iPhones, iPads, and iPod Touches can connect to the internet using a WiFi network.

Since CLEAR's Home Modem & USB modems do not broadcast WiFi on their own, you will need to use either a wireless router along with your CLEAR Home Modem or one our CLEAR Spot Personal HotSpots. The iSpot Personal Hotspot is designed specifically for use with Apple products . The CLEARSpot 4G+ will link to both a 4G and 3G signal and produce a WiFi HotSpot that you can connect to.

To connect your iPhone, iPad, and iPod Touch to a WiFi signal:

  1. Go to the Home screen.
  2. Choose the Settings option.
  3. Choose WiFi -this will display all of the WiFi networks in your area, tap the WiFi connection you wish to use.
    1. If the network you are trying to connect to is protected by a password (WEP, WPA, WPA2 etc. indicated by a lock icon ) you will be prompted to enter this password.
    2. If you need help finding the Network Name and Password on you CLEAR device to access your WiFi network:
      1. For iSpot: click here.
      2. For CLEARSpot, click here.
      3. For your CLEAR Spot 4G+: click here.
    3. For your CLEAR Home Modem with a 3rd party WiFi router, you will need to check your 3rd party router settings, help with checking these settings are generally available via the manufacturer website ***.
  4. Once you are connected via WiFi you will see the WiFi icon in the status bar at the top of your Apple device’s screen.

     

  5. If you are able to connect to your WiFi network but cannot browse the internet using your CLEAR Home modem, click here for help.

     

  6. If you are connecting using your CLEAR Home Modem with a 3rd party WiFi router:
    1. Unplug the power from both your CLEAR Home Modem and from your 3rd party router.
    2. Plug back in the power to your CLEAR Home Modem only, the modem’s lights will go through a number of blinking patters that will last approximately 1-2 minutes, wait until only solid lights are on the modem.
    3. If after 2 minutes the lights on the modem are scanning, or you have less than 2 lights on your CLEAR Home Modem, this means the modem is not finding a strong enough signal. You can try moving your modem to different locations, such as near a window or on a high shelf to attempt to improve the signal, if you cannot get 2 or more lights on your CLEAR Home Modem, please contact Customer Support 7 days a week at (888) 888-3113.
    4. Once you have 2 or more solid lights on your CLEAR Home Modem, plug the power back in to your 3rd party WiFi router. Please allow the router 1-2 minutes to completely reset itself
    5. Try re-connecting to your WiFi network.
    6. Go back to step 1.

***Common Router Manufacturer** Websites:
AirPort (Apple)
Asante
Belkin
Buffalo
Cisco (includes Linksys & Valet routers)
DLink
My Essentials
Netgear
SMC

You may also try the manufacturer by phone, however some router companies may charge you for support depending on your router’s warranty status.

**CLEAR Wireless LLC is not affiliated with Apple Inc or with any of the other manufacturers referenced. Neither CLEAR Wireless nor these other companies endorse, or is responsible for, the products, services or website content of the other party.

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