Answers
I'm having trouble sending and/or receiving a FAX.
Faxing over VoIP technology like CLEAR Voice can sometimes be a problem.
Here are some steps you can try that have worked well for many of our customers:
- Enter *99 before dialing the fax number on your fax machine. It can also a good idea to include a “pause” or comma after the *99. (Some fax machines will let you program this prefix to automatically dial.)
- Set the “Baud Rate” on your fax machine to 9600. If the machine does not have Manual Baud rate settings, it most likely makes Baud adjustments automatically.
- Turn ON the “International Mode” to allow the machine to negotiate the transmission speed automatically.
- Turn OFF “Error Correction Mode” on fax machine to improve the success rate when sending faxes .
- For machines that have both phone and fax capabilities, set the machine to “FAX ONLY”. This will enable your fax machine to automatically receive a fax. You will still be able to make and receive phone calls.
- Set the fax resolution to “Standard”
(For more information about these settings, please see your fax machine manual. )
More Troubleshooting Hints:
- The voicemail-waiting indicator can cause interference with faxes . You should pick up the phone and listen for the stutter dial tone. If you hear this tone, you should listen to your voicemail before sending a fax or processing the credit card.
- Outbound faxing to electronic fax services may not be compatible with CLEAR Voice.
- Because there are so many versions and variations, CLEAR cannot publish instructions or a list of supported devices. For additional help and troubleshooting, check your fax manual or contact the manufacturer.
After trying these solutions, if you are still having issues sending / receiving faxes with CLEAR Voice, or if you would just prefer an enhanced fax experience overall you might want to consider signing up for ‘CLEAR Internet Fax’, our Internet-based electronic faxing service. It’s more reliable than a standard fax machine and it won’t tie up your phone line. You’ll also be able to send faxes from any MS Office application, receive faxes as email, and get a toll free or local fax number.
You can check it out here -
