Answers

I don't hear a dial tone when I pick up my phone.

Please be sure that your CLEAR Home or Business Internet Service is functioning properly. A functioning Internet connection is required to make and receive phone calls.

  1. Make sure the telephone plugged into the Voice Adapter is plugged into the Phone1 port
  2. Make sure that all the cables and adapters are securely plugged in.
  3. Ensure that all of the lights on your CLEAR modem and CLEAR Voice Adapter are lit. You should see a solid ‘Power’ light, a flickering ‘Internet’ light and a solid ‘Phone 1’ light.
  4. If you do not see the lights on your modem and CLEAR Voice adaptor lit up as described in step 3:
    • unplug the modem and the Digital Voice adapter from the wall power outlet for approx 20 seconds.
    • plug them back in to power them up.

If the issue is not resolved, please visit our Live Chat so we may further assist you.

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Already purchased a CLEAR device and service? Just turn it on and we'll walk you through a few simple steps to get you online in no time.

Have a CLEAR device, but don't have service yet?
You've got two easy options.

Option 1) Go to Bring Your own Device and get a monthly plan here at CLEAR.com
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Option 2) Turn on your CLEAR device and connect to the wi-fi signal. Launch your browser then follow the directions to buy a monthly plan or short-term pass.
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Re-up

If your short-term pass has expired, you’ll need to purchase a new pass to get back online. The good news is, it’s easy to do.

CLEAR lets you choose the pass that works best for you—weekly, daily, or even two-hour increments. Get 4G take-it-with-you internet exactly when you want it.

To re-up your service, just follow these instructions.

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