I’m locked out of my Wi-Fi network using my Netgear Router. What can I do?

If you cannot remember the password (WEP, WPA etc) to your wireless network:

  1. Connect your computer directly to the Netgear* router with an Ethernet cable.
  2. Open up an internet window and erase everything in the Address bar.
    • The Address bar is where you type in websites like
  3. Type into the Address bar and press the Enter key.
  4. A login window will pop up, type in admin for the Username and your default Password (default Password is: password).
  5. Press Enter.


  6. Once you have reentered your network you can reset your Username & Password for security


  7. You can also reset your router back to it’s Original Factory Settings:

    CAUTION: By following these steps you will reset the router back to factory default settings, therefore if you had have made any configuration changes within the router they will be lost.

    1. Press and hold the reset button on the back of the modem for 2 seconds or until the lights on the router flash off. The reset button is located just to the right of the antenna, a pin or unfolded paperclip may be required to press the reset button

      1. Once you have reset the router, start back at the beginning of these steps to set up a new password.
    2. Under Setup in the main menu, select Wireless Settings.
    3. Under Security Options choose WPA-PSK [TKIP] + WPA2-PSK [AES].
      1. You may choose a different security type if you feel comfortable with advanced settings.
    4. Type in your new wireless password.
      1. The password must be between 8-63 characters long and will be Case Sensitive.
    5. Click Apply at the bottom to save your settings

*CLEAR Wireless LLC is not affiliated with Netgear. Neither CLEAR Wireless nor Netgear endorse, or is responsible for, the products, services or website content of the other party.



If your short-term pass has expired, you’ll need to purchase a new pass to get back online. The good news is, it’s easy to do.

CLEAR lets you choose the pass that works best for you—weekly, daily, or even two-hour increments. Get 4G take-it-with-you internet exactly when you want it.

To re-up your service, just follow these instructions.