Support

I am not able to connect to my CLEAR Spot 4G - Wi-Fi network. What can I do?

Make sure you are using the correct CLEAR Spot network name and password. They can be found on the label of the CLEAR Spot and under the battery. When entering letters, please use lowercase.

If you cannot connect your computer to your CLEAR Spot 4G’s Wi-Fi network you’ll need to -

Ensure that:

  • You are connecting to the correct CLEAR Spot network (SSID) as listed within your computer’s connection manager, Look for the network named “CLEAR Spot xxx” (where xxx are the last 3 digits of your device’s MAC ID as listed on the label on the back of the CLEAR Spot under the battery).
  • You are using the correct password for your CLEAR Spot Wi-Fi network. (The password is also listed on the label on the back of the CLEAR Spot and under the battery).
  • Your computer supports the same type of Wi-Fi security that your CLEAR Spot’s WiFI network is using.
  • No one else is connected to your CLEAR Spot using a USB cable while “Disable Wi-Fi when connected via USB” is turned on.

 

 
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Re-up

If your short-term pass has expired, you’ll need to purchase a new pass to get back online. The good news is, it’s easy to do.

CLEAR lets you choose the pass that works best for you—weekly, daily, or even two-hour increments. Get 4G take-it-with-you internet exactly when you want it.

To re-up your service, just follow these instructions.

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