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I’m not getting a good signal on my modem. What can I do?

CLEAR Home Modems

First - Click here to confirm that there is CLEAR coverage at the address where you are currently trying to use the service.

Check the signal strength on your modem.

CLEAR Home Modems have LED lights to indicate the signal strength received.

If the modem does not show at least 2 solid, unblinking LED lights, please:

1. Re-position the modem until it can acquire proper signal. For instructions see our: Positioning Guide.

   

2. Power down the modem for 15 seconds. Once powered back on, if you still do not have at least 2 lit LED's then -
   1. Windows Users: try resetting your TCP/IP settings by using Microsoft®** Fix it Wizard:
   2. Click this link, select Run in the File Download window and follow the instructions in the wizard.

If the issue is not resolved, please visit our live chat or call Technical Support at 888-888-3113 so we may further assist you.

**CLEAR Wireless LLC is not affiliated with Microsoft Corporation. Neither CLEAR Wireless nor Microsoft endorses, or is responsible for, the products, services or website content of the other party.

CLEAR USB Mobile Modems

First - Click here to confirm that there is CLEAR coverage at the address where you are currently trying to use the service.

Next check the signal strength on your modem.

CLEAR USB Mobile Devices use signal strength indicators on the CLEAR Connection Manager to indicate the signal received. If the indicator does not register at least 3 dots lit-up beneath the 'disconnect' button, please:

1. Reposition the computer with the CLEAR USB Modem intact until it can acquire proper signal. (For instructions please go to our: Positioning Guide ).
   
   
2. Try a different USB port on the computer if possible.
   
   
3. Restart your computer and try again.
   
   
4. Windows® Users try resetting your TCP/IP settings by using Microsoft®** Fix it Wizard:
   • Click this link, select Run in the File Download window and follow the instructions in the wizard.
   • If you are an advanced Windows user who likes to fix things manually read the Microsoft®** kb article found here.

   NOTE: You may not get a signal in all locations. Test other locations to see if signal improves (ie. work, outside, friend’s house,etc.).

   If this does not resolve the issue, please call Technical Support at 888-888-3113 so we may further assist you.

   **CLEAR Wireless LLC is not affiliated with Microsoft Corporation. Neither CLEAR Wireless nor Microsoft endorses, or is responsible for, the products, services or website content of the other party.

CLEAR Spots

Looking at the 4G LED lights on the top of your CLEAR Spot unit:

Red = Weak Signal,
Yellow = Good Signal,
Green = Excellent Signal

You can find additional details regarding your CLEAR Spots signal strength by entering the following address in your browser’s address bar: http://192.168.1.1

This will give you to access to the device's Web UI (user interface). 'Signal Strength' is listed in the 'Summary' category under the 'Internet Connection' heading in the center of the screen.

The ideal placement for your CLEAR Spot is near a window or an external wall and away from all other electronics including microwaves, cordless phones, wireless routers, and stereo speakers.

If you do not have a Yellow or Green LED light on the top of your CLEAR Spot in your 1st choice location, try moving the CLEAR Spot to another room – Move only the CLEAR Spot, (not your computer), from room to room.

If the issue is not resolved, please visit our live chat so we may further assist you.

WIMAX Enabled Laptops and Netbooks

Wimax enabled Laptops and Netbooks have Windows Connection manager installed.

Note: In order for your Intel® computer to properly operate in all CLEAR network locations, it is strongly recommended you upgrade your device software to version 1.5 or later. For the latest software and support information, or for questions and issues regarding the upgrade of your current system please check here.

Click here to confirm that there is CLEAR coverage at the address where you are currently trying to use the service

Windows Connection Manager & CLEAR Connection Manager utilities display your systems signal strength. If your computers modem does not register at least 2 bars, please:

1. Reposition your Wimax enabled Laptop or Netbook until it can acquire proper signal. (For instructions please go to our: Positioning Guide ).

   

2. Restart your computer.

Other Devices

There are many custom devices available, if you are using a different device, please call Technical Support at 888-888-3113 so we may further assist you.