Answers

How do I optimize my connection speed?

Find an open area

Place your modem in an open area or a window so the CLEAR signal can reach you.

Rotate your modem

Sometimes just rotating your home modem will improve signal strength. Use the connection manager to help.

Test your signal strength

If you’re still having trouble our Connection Optimizer tool can help you find the nearest tower.

  1. Check the signal strength on your CLEAR WiMax device. Check to be sure that you are getting a consistent signal of at least 2 lit LED's on a CLEAR Home Modem; or 3 lighted 'dots' on a 'CLEAR USB modem'.
  2. Clean up your browser by clearing out your Cache and Temporary files.
  3. Make certain that your CLEAR modem is at least 3 feet away from ANY other electronic device (including a CLEAR Voice Phone adaptor or a router)
  4. Temporarily disable your Virus protection software and firewalls.(Once you are up and running be sure to turn your virus protection and firewalls back on for optimal security).
  5. Connect your CLEAR modem directly to your computer using an Ethernet cord, bypassing all devices such as routers or switches.*

Be sure that there is no other software running on your computer, or in the background (check in lower right corner on Windows computers).

Power down your device for 15 seconds. Turn your computer back on.

*If you were able to get a better connection by Ethernet cord but still want to establish a network with your router, please ensure that it is connected to the CLEAR Wimax network and not another ISP. Also, check with your router manufacturer on specific model numbers and their suggestions for general connectivity improvement.

If you are still unable to resolve your speed issue, please contact Technical Support at (888) 888-3113, 24 hours a day, 7 days a week.

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Have a CLEAR device, but don't have service yet?
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Option 1) Go to Bring Your own Device and get a monthly plan here at CLEAR.com
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If your short-term pass has expired, you’ll need to purchase a new pass to get back online. The good news is, it’s easy to do.

CLEAR lets you choose the pass that works best for you—weekly, daily, or even two-hour increments. Get 4G take-it-with-you internet exactly when you want it.

To re-up your service, just follow these instructions.

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