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I'm unable to browse the Internet. What should I do?

CLEAR Home Modems

First check your signal strength on your device

CLEAR Home Modems have LED lights to indicate the signal strength received. If the modem does not register at least 2 lit LED ‘bars’, please:

1. Power down the modem for 15 seconds. If you still do not have at least 2 lit LED’s then-
   
   Re-position the modem until it can acquire proper signal. For instructions please go to our: Positioning Guide.
2. If you have 2 or more lit ‘bars’ of signal but are still NOT able to connect to the internet:
   1. Shut off your computer.
   2. Connect the CLEAR Home modem directly to your computer using the Ethernet cable, bypassing all other devices like wireless routers.
   3. Check cable connections from the modem to computer. The cables should fit securely in their sockets and not wiggle loosely from side to side.
   4. Turn your computer back on.

   (Note: If you are able to connect to the internet after temporally removing a router from your CLEAR Network setup and you want to reconnect using that router – please see router networking options here: How do I add my CLEAR device to my home network, or refer to your router manufacturers’ website for further assistance.)

3. WINDOWS Users: try resetting your TCP/IP settings by following these steps:
   1. Fix it the easy way by running this Microsoft®** Fix it Wizard!. Just click this link, select Run in the File Download window and follow the instructions in the wizard.
   2. Are you an advanced Windows user who likes to fix things manually? Read the Microsoft®** kb article found here.
4. WINDOWS Users can also try to restart their computer and boot directly into "safe Mode with Networking." This can be accomplished by:
   1. Tapping the F8 key repeatedly after powering the computer on.
   2. Once the Computer completes boot up (with all ICONS displayed), plug the power cable into the Modem.
   3. After the LEDs are blinking simultaneously, reconnect the Ethernet cable from the modem to the computer.
   4. Try and connect to the internet now.
   5. If you can connect, your PC has a firewall or program that is blocking access to the internet:
      1. Reboot, and start the computer up normally.
      2. Disable the offending program or update your firewall settings to allow access to the internet.

If the issue is not resolved, please visit our Live Chat or call Technical Support at 888-888-3113 so we may further assist you.

**CLEAR Wireless LLC is not affiliated with Microsoft Corporation. Neither CLEAR Wireless nor Microsoft endorses, or is responsible for, the products, services or website content of the other party.

CLEAR USB Mobile Modems

Check the signal strength on the device.

CLEAR USB Mobile Devices use signal strength indicators on the CLEAR Connection Manager to indicate the signal received. If the indicator does not register at least 3 lit dots then - please:

Reposition the computer with the CLEAR USB Modem intact until it can acquire proper signal. (For instructions please go to our: Positioning Guide ).

1. Try a different USB port on the computer if possible.
2. Restart your computer and try again.
3. Windows® Users only can try resetting your TCP/IP settings by following these steps:
   • Fix it the easy way by running this Microsoft®** Fix it Wizard!. Just click this link, select Run in the File Download window and follow the instructions in the wizard.

     
     

   • Are you an advanced user who likes to fix things manually? Read the Microsoft® kb article found here.

     
     

4. WINDOWS Users can also try to restart their computer and boot directly into "safe Mode with Networking." This can be accomplished by:
   • Tapping the F8 key repeatedly after powering the computer on.
   • Once the Computer completes boot up (with all ICONS displayed), plug the power cable into the Modem.
   • After the LEDs are blinking simultaneously, reconnect the Ethernet cable from the modem to the computer.
   • Try and connect to the internet now.
   • If you can connect, your PC has a firewall or program that is blocking access to the internet.
     • Reboot, and start the computer up normally.
     • Disable the offending program or update your firewall settings to allow access to the internet.

If this does not resolve the issue, please call Technical Support at 888-888-3113 so we may further assist you.

**CLEAR Wireless LLC is not affiliated with Microsoft Corporation. Neither CLEAR Wireless nor Microsoft endorses, or is responsible for, the products, services or website content of the other party.

WIMAX Enabled Laptops and Netbooks

Wimax enabled Laptops and Netbooks have Windows® Connection manager installed.

Note: In order for your Intel® computer to properly operate in all CLEAR network locations, it is strongly recommended you upgrade your device software to version 1.5 or later. For the latest software and support information, or for questions and issues regarding the upgrade of your current system please check here.

Windows® Connection Manager & CLEAR Connection Manager utilities display your systems signal strength. If your computers modem does not register at least 3 lighted 'dots', please:

1. Reposition your Wimax enabled Laptop or Netbook until it can acquire proper signal. (For instructions please go to our: Positioning Guide ).
   
2. Restart your computer.

Other Devices

There are many custom devices available, if you are using a different device, please visit our live chat or call Technical Support at 888-888-3113 so we may further assist you.