Answers

I have a good signal on my Home Modem but cannot browse the Internet.

If you have 2 or more lit 'LED’s of signal on your CLEAR Home Modem but are still not able to connect to the internet please try the following:

  1. First ,please check to see if your browser is stuck on a message from CLEAR? If so, click HERE.
  2. If there is no message from CLEAR appearing on your screen and you are using a network router to connect to the internet then please:
    1. Shut off your computer.
    2. Disconnect your modem and computer from any routers (wireless or non-wireless).
    3. Connect the CLEAR Home modem directly to your computer using an Ethernet cable.
    4. Check cable connections from the modem to computer. The cables should fit securely in their sockets and not wiggle loosely from side to side.
      • Make certain that your CLEAR modem is at least 3 feet away from ANY other electronic device (including a CLEAR Voice Phone adapter or a router)
    5. Turn computer back on ***.
    6. FOR WINDOWS USERS ONLY : If you are an advanced Window user who likes to fix things manually read the Microsoft®** kb article found here.
    7. WINDOWS USERS can also try to restart their computer and boot directly into "Safe Mode with Networking." This can be accomplished by:
      1. Tapping the F8 key repeatedly after powering the computer on.
      2. Once the Computer completes boot up (with all ICONS displayed), plug the power cable into the Modem.
      3. After the LEDs are blinking simultaneously, reconnect the Ethernet cable from the modem to the computer.
      4. Try and connect to the internet now.
      5. If you can connect, your PC has a firewall or program that is blocking access to the internet.
      6. Reboot, and start the computer up normally.


      7. Disable the offending program or update your firewall settings to allow access to the internet.

(*** If you are now able to connect to the internet after temporally removing a wireless router from your CLEAR Network setup and you want to reconnect using that router – please see wireless router networking options here: How do I create a wireless network with my home modem? or refer to your router manufacturers’ website for further assistance.

If the issue is not resolved, please visit our live chat so we may further assist you.

**CLEAR Wireless LLC is not affiliated with Microsoft Corporation. Neither CLEAR Wireless nor Microsoft endorses, or is responsible for, the products, services or website content of the other party.

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To re-up your service, just follow these instructions.

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