Support

I am having connection problems with my CLEAR modem.

CLEAR Home Modems

First: Verify the signal strength on the device.

CLEAR Home Modems have LED lights to indicate the signal strength received.

If the modem does not register at least 3 lit dots, please:

  1. Power down the modem for 15 seconds. Once repowered, if you still do not have at least 2 lit LED’s then-
  2. Re-position the modem until it can acquire proper signal. For instructions see our: Positioning Guide.
  3. WINDOWS Users: try resetting your TCP/IP settings.
    • Fix it the easy way by running this Microsoft®** Fix it Wizard!. Just click this link, select Run in the File Download window and follow the instructions in the wizard.
    • Are you an advanced Windows user who likes to fix things manually? Read the Microsoft®** kb article found here.

If you have at least 2 or more lit 'bars' of signal but are still not able to connect:

  1. Shut off your computer.
  2. Connect the CLEAR Home modem directly to your computer using the Ethernet cable, bypassing all other devices like wireless routers.
  3. Check cable connections from the modem to computer. The cables should fit securely in their sockets and not wiggle loosely from side to side.
  4. Restart your computer

(Note: If you are able to connect to the internet after temporally removing a router from your CLEAR Network setup and you want to reconnect using that router – please see router networking options here or refer to your router manufacturers’ website for further assistance.

If the issue is not resolved, please visit our Live Chat or call Technical Support at 888-888-3113 so we may further assist you.

**CLEAR Wireless LLC is not affiliated with Microsoft Corporation. Neither CLEAR Wireless nor Microsoft endorses, or is responsible for, the products, services or website content of the other party.

CLEAR USB Mobile Modems

Verify the signal strength on the device.

CLEAR USB Mobile Devices use signal strength indicators on the CLEAR Connection Manager to indicate the signal received. If the indicator does not register at least 3 lit dots, please:

  1. Reposition the computer with the CLEAR USB Modem intact until it can acquire proper signal. (For instructions please go to our: Positioning Guide).
  2. Try a different USB port on the computer if possible.
  3. Restart your computer and try again.
  4. Windows Users try resetting your TCP/IP settings.
    • Fix it the easy way by running this Microsoft®** Fix it Wizard!. Just click this link, select Run in the File Download window and follow the instructions in the wizard.
    • Are you an advanced Windows user who likes to fix things manually? Read the Microsoft®** kb article found here.

If this does not resolve the issue, please call Technical Support at 888-888-3113 so we may further assist you.

**CLEAR Wireless LLC is not affiliated with Microsoft Corporation. Neither CLEAR Wireless nor Microsoft endorses, or is responsible for, the products, services or website content of the other party.

WIMAX Enabled Laptops and Netbooks

Wimax enabled Laptops and Netbooks have Windows Connection manager installed.

Note: In order for your Intel® computer to properly operate in all CLEAR network locations, it is strongly recommended you upgrade your device software to version 1.5 or later. For the latest software and support information, or for questions and issues regarding the upgrade of your current system please check here.

Windows Connection Manager & CLEAR Connection Manager utilities display your systems signal strength. If your computers modem does not register at least 2 lights, please:

  1. Reposition your Wimax enabled Laptop or Netbook until it can acquire proper signal. (For instructions please go to our Positioning Guide).
  2. Restart your computer.

Other Devices

There are many custom devices available, if you are using a different device, please call Technical Support at 888-888-3113 so we may further assist you.

 
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Activate

Already purchased a CLEAR device and service? Just turn it on and we'll walk you through a few simple steps to get you online in no time.

Have a CLEAR device, but don't have service yet?
You've got two easy options.

Option 1) Go to Bring Your own Device and get a monthly plan here at CLEAR.com
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Bring Your Own Device
Option 2) Turn on your CLEAR device and connect to the wi-fi signal. Launch your browser then follow the directions to buy a monthly plan or short-term pass.
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Re-up

If your short-term pass has expired, you’ll need to purchase a new pass to get back online. The good news is, it’s easy to do.

CLEAR lets you choose the pass that works best for you—weekly, daily, or even two-hour increments. Get 4G take-it-with-you internet exactly when you want it.

To re-up your service, just follow these instructions.

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