Support
Billing & Payments
Paying Your Bill
- Can I add funds in My Account to support future payments
- Can I Make Payments with a Pre-Paid Credit Card?
- Why did my Pre-Paid Credit Card decline?
- How do I pay my bill each month?
- Does CLEAR accept payments over the phone?
- What forms of payment does CLEAR accept?
- What should I do if my payment was declined?
- I’m a two-hour, daily, or weekly pass customer. Can I automatically pay my bill?
Rebates
- If I purchase more than one CLEAR device, am I eligible to receive more than one CLEAR Rebate Visa Card?
- If I purchase a discounted CLEAR device (e.g., as part of another promotional offer; through use of a promotional code, etc.), am I still eligible to receive a CLEAR Rebate Visa Card?
- How do I know if the CLEAR device that I purchased is eligible for a CLEAR Rebate Visa Card?
- Why should I make a copy of my rebate materials before I mail them?
- When does my Visa card expire?
- I've received my CLEAR Rebate Visa Card in the mail. What do I do now?
- How do I know what balance is remaining on my CLEAR Rebate Visa Card?
- Where can I get transaction detail on my CLEAR Rebate Visa Card?
- When does my CLEAR Visa Prepaid card expire?
- How do I get credit for a promotion, a gift card, or a rebate that I have not received?
- Where can I use my CLEAR Visa Prepaid Card?
- Who issued my CLEAR Rebate Visa Card?
- When can I expect to receive my CLEAR Rebate Visa Card?
- Where do I call if my CLEAR Rebate Visa Card is damaged, lost, or stolen?
- What do I do if my CLEAR Rebate Visa Card doesn't work?
- What do I do if I never received my CLEAR Rebate Visa Card?
- Am I allowed to apply funds from my Visa card to purchase a CLEAR service session or a CLEAR device on an account that I have with CLEAR?
Refunds
- I've received my Visa card in the mail from CLEAR. What do I do now?
- How do I know what balance is remaining on my CLEAR Visa Gift Card?
- Where can I get transaction detail on my CLEAR Visa Gift Card?
- Can my credit balance be refunded
- Where can I use my Visa card?
- Who issued my CLEAR Visa Gift Card?
- What do I do if my CLEAR Visa Gift Card doesn't work?
- What can I do if I have been overcharged?
- Can I reload more funds onto my Visa card from CLEAR?
- When can I expect to receive my CLEAR Visa Gift Card?
- Where do I call if my CLEAR Visa Gift Card is damaged, lost, or stolen?
- What do I do if I never received my CLEAR Visa Gift Card?
- Can I get cash from an ATM using my CLEAR Visa Prepaid Card?
- Can I reload more funds onto my CLEAR Visa Prepaid Card?
- Am I allowed to apply funds from my Visa card to purchase a CLEAR service session or a CLEAR device on an account that I have with CLEAR?
Understanding Your Bill
- How can I get billing information about My Account?
- Can I download & print a copy of my monthly bill?
- When does my billing start after I subscribe to CLEAR Voice?
- Why am I seeing multiple payments to Clearwire for my monthly charges?
- What exactly is a pre-authorization?
- What is Clearwire's NSF or overdraft fee policy?
- What is the Federal Universal Service Fund (USF) and why do I pay a USF charge?
- Why don't I receive paper statements for my CLEAR account?
- How are taxes determined on my bill?
Shop Online
Shopping for CLEAR 4G Internet is easy when you buy from clear.com. When you purchase online at clear.com, you're buying directly from us (no middleman). And, to make things even better, shipping is included and there's no activation fee!
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