Support

CLEAR Software and Drivers

For USB Modem use with Windows Computers

CLEAR Connection Manager for Windows XP, Vista & Windows 7.
For use with all Mobile USB Adapters:

Last updated January 06, 2010
Version 1.05.0035.0

For USB Modem use with Mac Computers

CLEAR Connection Manager for Mac OS X 10.5 Leopard & 10.6 Snow Leopard. For use with the CLEAR Motorola USBw 25100 Adapter and the Clear 4G Mobile USB

Last updated January 20, 2010
Version 1.03.1033.0

For USB Modem use with CLEAR Spot

CLEAR Spot Firmware:

Last updated November 30, 2009
Installation Instructions for CLEAR Spot Firmware Update
CLEAR Spot Router Firmware File Version 2.5.0
CLEAR Spot Modem Driver File Version 5.2.206

For Intel Computers with WiMAX

Intel® provides software, drivers, and technical support information for Intel® wireless products.

In order for your Intel® computer to properly operate in all Clear network locations, it is strongly recommended you upgrade your device software to version 1.5 or later.

Failure to upgrade to version 1.5 may cause an interruption in your Clear service.

For the latest software and support information, or for questions and issues regarding the upgrade of your current system check here.


Xohm Customers

IMPORTANT - READ FIRST:
Instructions for removing your Xohm Connection Manager and replacing it with your new CLEAR Connection Manager

CLEAR Connection Manager for Windows XP, Vista & Windows 7. For use with Xohm ZTE TU25 USB Adapter and the CLEAR Motorola USBw 25100 Adapter

Last updated January 06, 2010
Version 1.05.0035.0

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Shipping Address Restriction

The device must be shipped to an address within the pre-approved Bay-Area zipcode.

Why do we ask for credit card

A user credit card is necessary to open an account with CLEAR even if there is no charge or purchase for two reasons:


If no purchase was selected in the order, your credit card will not be charged.

Service Area Requirement

Location where the user intends to use the service. This must be a pre-approved Bay-Area zipcode for the Innovation Network Offer.

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MAC ID Validation

MAC Address Example: 08AA69DB02FC

Need help identifying your MAC Address?

The MAC ID (Media Access Control Identifier) is a set of 12 alphanumeric characters on each WiMAX device used to identify your device on the CLEAR network. The MAC ID is listed on the label on the bottom of your device and is preceded by the letters “MAC”.

Select the type of device you own to view a sample MAC Address