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What is the tracking number? My shipment hasn't arrived Other

I'm having trouble installing my modem. My modem will only connect with certain devices. I need help connecting my gaming device. Other

Why have the charges on my bill changed? Where can I get a copy of my bill? How do I pay my bill in person? Other

My speeds are too slow. My modem won't connect. Other
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Is it easy to connect to the CLEAR network?
Can I use the CLEAR USB Modem on a desktop computer?
Do I have to sign-up for a contract?What is WiMAX?
What is WiMAX?

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How will I get the items I ordered on CLEAR.com?
When can I expect my CLEAR equipment to arrive?
What equipment will I receive with the CLEAR Voice adapter?
Can I check the shipping status of my CLEAR purchases?

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How do I connect my CLEAR Home Modem to a computer?
How can I change the Wi-Fi network name password on the CLEAR modem with Wi-Fi?
How do I log-in to my CLEAR Spot?

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How do I pay my bill each month?
How can I get billing information about my account?
Where can I pay my bill in person?

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How do I improve my connection speed?
How do I position my CLEAR modem to get the best signal?
I'm unable to browse the internet, what should I do?

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My computer is being repaired. Can I put my service on hold until it is fixed?
What is the CLEAR Return and Cancel Policy?
I did not receive my shipping return label, what do I do?

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Note: All times listed are for your local time zone

For the CLEAR Sales Department call 877-981-8151 between 4:30am and 11pm Pacific, daily.

Wait! Before you call, check out our helpful Sales related FAQ’s and topics:
What is WiMAX?	How secure is the CLEAR network?
What are the international calling rates using CLEAR Voice?	How fast are CLEAR bandwidth speeds?
Will CLEAR work with a regular laptop?

For the CLEAR Technical Support call 888-888-3113, 24 hours a day, 7 days a week.

Wait! Before you call, check out the FAQs from the Tech Support Desk:
How do I improve my connection speed?	How do I position my CLEAR Modem to get the best signal?
I have a good signal on my Home Modem but still cannot browse the Internet?	I’m not getting a good signal on my modem. What can I do?
How do I connect my CLEAR Home Modem to a computer?

To cancel your service, call 888-888-3113 between 4:00am and 9:00pm Pacific, Monday through Friday.

Wait! Before you call, check out our online Cancellation information:
What is the CLEAR return policy?	I did not receive my shipping return label, what do I do?
I think my equipment might be defective. How can I return it to exchange for a new one?

For general inquiries, call 888-888-3113, 24 hours a day, 7 days a week.

Wait! Before you call, check out our FAQs from the Customer Support Desk:
Do I have to sign up for a term contract?	How do I know if there is a service outage in my area?
How will I get the items I ordered on CLEAR.com?	How do I pay my bill each month?
How are taxes determined on my bill?	Why am I seeing multiple payments to Clearwire for my monthly charges?
Can I download and print a copy of my monthly bill?	What forms of payment does CLEAR accept?

Find a Store

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Mailing Address

CLEAR
Dept. CH 14365
Palatine, IL 60055-4365

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Already purchased a CLEAR device and service? Just turn it on and we'll walk you through a few simple steps to get you online in no time.

Have a CLEAR device, but don't have service yet?
You've got two easy options.

Option 1) Go to Bring Your own Device and get a monthly plan here at CLEAR.com

Bring Your Own Device

Option 2) Turn on your CLEAR device and connect to the wi-fi signal. Launch your browser then follow the directions to buy a monthly plan or short-term pass.

Re-up

If your short-term pass has expired, you’ll need to purchase a new pass to get back online. The good news is, it’s easy to do.

CLEAR lets you choose the pass that works best for you—weekly, daily, or even two-hour increments. Get 4G take-it-with-you internet exactly when you want it.

To re-up your service, just follow these instructions.

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