911 Information

en espanol

911/E911 Service is an important feature of the Internet Phone Service from Clearwire. Our goal is to offer our Internet Phone Service customers reliable access to 911 services in times of emergency, but it is important for all customers to understand the difference between traditional 911 service and the availability of 911 service on any VoIP network such as our Internet Phone Service.

Traditional 911 Service

911 is the official national emergency number in the United States. Dialing 911 quickly connects you to a Public Safety Answering Point ("PSAP") dispatcher trained to route your call to local emergency medical, fire, and law enforcement agencies. Some telephone service operators can offer Enhanced 911 (E911) which offers the additional assurance of being able to identify the telephone number and physical location of the 911 call automatically. This additional identification provides the added security of knowing the caller’s location, assisting the caller in the case where the caller does not know the address or cannot relay the information to the dispatcher.

Clearwire 911/E911 Capability

All Clearwire Internet Phone Service customers are required to register their service location address before activation of the service. When you dial 911, we will use the address you provided to determine which PSAP we should route your call, and we will then route your 911 call to that PSAP.

Key Differences Between Traditional 911 and Clearwire 911/E911:

YOU SHOULD NOT RELY ON THE INTERNET PHONE SERVICE AS YOUR PRIMARY METHOD TO OBTAIN EMERGENCY SERVICES. IF YOU DO NOT FEEL COMFORTABLE WITH THESE LIMITATIONS, WE SUGGEST YOU MAKE ALTERNATIVE METHODS AVAILABLE TO CALL 911 OR OTHERWISE OBTAIN EMERGENCY SERVICES, SUCH AS THROUGH A TRADITIONAL TELEPHONE LINE OR A MOBILE PHONE.

It is important for you to understand the limitations of the Clearwire Internet Phone Service, and that you ensure that family members who use the Service also understand the limitations. We strongly encourage you to share this information with anyone who will, or may, place calls using your Clearwire Internet Phone Service.


 
 
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