The CLEAR Guarantee
We want you to feel great about your purchase. That’s why we’ve got a guarantee that makes it simple to return your device or cancel your service for any reason if you’re not fully satisfied.
Simply return your device within 30 days, and if your initial CLEAR service is a monthly plan, cancel within the first 15 days, and we’ll give you a full refund. Now that’s what we call risk-free.
Want more details? Check out our full Return Policy below.
-
Call Us
at 1-888-888-3113 and cancel within 15 days if you want a full refund. -
Return
your equipment with the pre-paid shipping label we’ll provide you. -
You Get Your Money Back
Once we receive the equipment, we’ll credit the appropriate refund, no questions asked.
More Information
CLEAR Return Policy If you purchase directly from CLEAR (i.e., via CLEAR.com, at a CLEAR Store, or from our Sales Representatives over the phone at 888-888-3113): - All hardware purchases are refundable for 30 days from your date of purchase.
- For customers whose initial service activation is a monthly plan, the service fee is fully refundable if cancelled within 15 days of service activation.
- Customers can call CLEAR Care and request to have a pre-paid return label
sent to them. - Service credit will be applied back promptly to the credit card on file. (Please allow approx. 3-5 business days for the credit to post.)
- Credit for equipment returns is applied when the devices are received and validated in good working order, together with your original purchase receipt (or other proof of purchase) for the device(s), within 30 days of the service cancellation date. The equipment credit will be applied back to the credit card on file.
If you purchased through a CLEAR Authorized Retailer:
sent to them.
You must return your device to the store/location from where you purchased equipment.
NOTE: CLEAR Authorized Retailers enforce their own return policies for the equipment they sell. Please refer to the store’s specific policies for further details.
For customers whose initial service activation is on a monthly plan, the service fee is fully refundable if cancelled within 15 days of service activation.
NOTE: Those seeking a service refund should visit the store from which equipment/service was purchased in order to obtain a refund. Or, you can also talk with our customer Care representatives at 1-888-888-3113, option 4 as an alternative.
Miscellaneous:
If you purchase a plan shorter than one month in duration (e.g., a weekly plan, day pass, etc.), the service fee is not refundable.Frequently Asked Questions
We’re confident you’ll find that CLEAR has the most flexible return policy for the customer. To see what we mean, compare our return policy with that of our competitors:
Virgin*
- You have 30 days to return equipment if purchased directly from Virgin.
- If purchased from a retailer, the equipment must be returned to that retailer, and the customer must follow the retailer’s return policy.
- Funds on the account (i.e., service fees) are not refundable.
T-Mobile*
- You have 20 (30 in CA) days to return equipment if purchased directly from T-Mobile or an authorized dealer.
- Prepaid cards are non-refundable.
Cricket*
- You have 30 days from shipping date to return equipment purchased from Cricket.
- Shipping charges and activation fees are non-refundable.
- Modems purchased at a National Retailer must be returned to that National Retailer and must follow its return policy.
If you already have contacted our Care representatives to cancel your service in accordance with our Return Policy, you can return your device using the following steps:
- Print out the prepaid shipping label sent to your email address (you should receive this email within 24-48 hours after service cancellation).
- Attach the prepaid shipping label to the original packaging, and return the equipment, your original purchase receipt (or other proof of purchase) for the equipment, and all other accessories and materials that accompanied your equipment purchase.
- Upon receiving your return (including your original purchase receipt, or other proof of purchase, for the equipment) at our warehouse (within 30 days of your cancellation date) and verifying all products are in an undamaged and good working condition, you can expect a refund to your credit card in accordance with the Return Policy guidelines.
Shop Online
Shopping for CLEAR 4G Internet is easy when you buy from clear.com. When you purchase online, you’re buying directly from us (no middleman). And, to make things even better, shipping is included and there’s no activation fee!