Adam, we’re glad CLEAR 4G can be there for you while you’re out-and-about and we want to give you something in return.  We’ll take care of your next month’s bill and be sure to check your front porch…we’re sending something just for you, Dad! You rock!

Throughout the inbox, there have been changes in layout and color. Borders have been minimized or removed in certain areas to create a cleaner look. Specific items that have been changed are:

-          Options at the top

-          Using labels, chat, and gadgets

-          Reading your messages

-          Search and filters

-          Settings

-          Contacts

-          Themes are no longer available for Clear.net or Clearwire.net addresses.

A full overview of these changes can be found here. Please note that these changes are considered permanent.  You can sign into your CLEAR email here.

Whether he is in the stands sharing the internet with everyone or streaming the games in full HD, Brian enjoys the Sharks in action with his CLEAR 4G.  Now if you find yourself at a Sharks game and connect to CLEAR4G_GOSHARS_FREE you know who to thank!

So here’s to you Brian! Thank you for sharing your enthusiasm and support of CLEAR and for letting us be a part of your passion for the Sharks. To express our gratitude we’re giving you a free month of service and some neat CLEAR swag too.

San Jose brags that they have the best hockey fans in the NHL.  If Brian is any indication, it’s pretty easy to believe them!  Go Sharks!

Will you be our next CLEAR Superstar? Share your CLEAR 4G experience on our Facebook and Twitter pages!

We’ll take you out to the ballgame; just bring your CLEAR device!

Safeco Field- Seattle Mariners
Coors Field – Colorado Rockies
Yankee Stadium – New York Yankees
Fenway Park – Boston Red Sox
Turner Field- Atlanta Braves
Rangers Ballpark- Texas Rangers
Oriole Park at Camden Yards – Baltimore Orioles
Angel Stadium of Anaheim- Anaheim Angels
Busch Stadium- St. Louis Cardinals
Progressive Field- Cleveland Indians
Minute Maid Park – Houston Astros
Wringley Field- Chicago Cubs
U.S. Cellular Field – Chicago White Sox
PNC Park – Pittsburgh Pirates
Kauffman Stadium- Kansas City Royals
O.Co Coliseum – Oakland Athletics
Tropicana Field – Tampa Bay Rays
Citizens Bank Park- Philadelphia Phillies

Here’s two fan submitted photos, how fun!

Play ball!

Connecting To A Wi-Fi Signal

Click here to view the embedded video.

Updating Your Credit Card Information

Click here to view the embedded video.

Signing Into MyAccount

Click here to view the embedded video.

Restoring Your CLEAR Internet Connection

Click here to view the embedded video.

Improving Your CLEAR 4g Download Speed

Click here to view the embedded video.

You can visit our YouTube page to view these videos.  Find more FAQs answered on Clear.com.

When you are set up for Cash Payments and do not have a credit card on file to automatically process your monthly payments, you must make a payment in the amount of your full monthly service fee (including applicable taxes) before your monthly payment date. Your service will stop working if there are not enough funds in your account to cover your entire monthly service fee on the morning of your monthly payment date.

If you don’t want to worry about making a cash payment each month, the best option is to add a credit/debit card on your account for automatic payments!

• Log into MyAccount on Clear.com or select “Click to Chat”, where a representative can assist you in setting up automatic credit card payments

How to avoid service interruption

When you are set up for Cash Payments and do not have a credit card on file to automatically process your monthly payments, you must make a payment in the amount of your full monthly service fee (including any applicable taxes) before your monthly payment date. Your service will stop working if there are not enough funds in your account to cover your entire monthly service fee on the morning of your monthly payment date.

Steps to take if you miss your monthly payment:

If you did not have sufficient funds in your CLEAR account on your monthly payment date and your service is no longer working, you simply need to make your monthly payment and resume your service by initiating a new monthly service session. Three simple steps will get you back online!

Step 1: Make your cash payment through one of our available payment methods/locations.

Step 2: Connect to your CLEAR device and resume your service by initiating a new monthly service session.

Step 3: Sign in to My Account and select Pay Now to apply your cash payment to a new monthly service session that will start right away. If you need help please go to Clear.com and select “Click to Chat” with a representative who can assist you with resuming your service.

In person:

• Visit a local CLEAR store to make a payment using either cash or your credit/debit card. To find a CLEAR retail store near you, visit Clear.com/stores
• Many CLEAR authorized retailers can take cash payments. Please call the particular location in advance to ensure that it offers the cash payment option. Please note that a separate transaction fee will apply to each cash payment made.

You always can find your monthly payment date, make a one-time payment with a credit/debit card, or print your billing statement in the Account & Billing section of My Account at Clear.com/my-account

Troubleshooting device problems

Many people commonly mistake speed issues for device issues. Speed and connection issues typically are not hardware-related. If you are experiencing speed or connection problems with your CLEAR device, please visit our Troubleshooting Connection & Speed Issues page to find many useful resources to assist you with connecting to the internet.

If you’re still encountering speed or connection issues even after completing the steps recommended on our Troubleshooting Connection & Speed Issues page, contact us for assistance then please try one of our other options listed below!

Contact CLEAR:

We are here to help and we have many ways to connect:

CLEAR Authorized Device Assistance Center: Visit a CLEAR Authorized Device Assistance Center for a quick and accurate diagnosis of hardware-related issues. In addition, the Center can assist you with device replacement options if it’s determined that your device meets all warranty qualifications and that your issue cannot be resolved onsite. Please bring proof of purchase of your device with you to verify warranty eligibility.

Technical Support via Live Chat, Facebook and Twitter: Receive quick responses from members of our technical support team. Find our Live Chat on Clear.com; find us at CLEAR on Facebook; or Tweet us @Clear! After troubleshooting has been performed and it’s determined that your device is under warranty and is not functioning properly, you will be given two options for exchanging your device:

Exchange options

- Standard Exchange: Once your non-functioning device is received into our warehouse facility, it will undergo a thorough inspection (which customarily takes between 2-4 weeks) to verify that the problem results from a manufacturer’s defect (i.e., as opposed to customer abuse or neglect) and that your requested device exchange otherwise meets all warranty qualifications. If so, a replacement device will be shipped to you at no cost. If not, you will need to purchase a replacement device.

- Express Exchange: Pay for a replacement device up-front, and you should receive it within 2 business days. Once your non-functioning device is received into our warehouse facility, it will undergo a thorough inspection (which customarily takes between 2-4 weeks) to verify that the problem results from a manufacturer’s defect (i.e., as opposed to customer abuse or neglect) and that your requested device exchange otherwise meets all warranty qualifications. If so, you will be issued a full refund of your replacement device purchase price. If not, you will not receive any refund of your replacement device purchase price

Note: If the warehouse facility finds that your device is functioning properly, then your device will be shipped back to you (at no cost) under a Standard Exchange, or your replacement device purchase price will be refunded to you under an Express Exchange.

What you’ll need

Whether you choose a Standard or Express Exchange, you are required to include the following items with the CLEAR device you are returning:

1)  The original purchase receipt, with the device and purchase price circled (make a copy of your original receipt for your records)

2) If applicable to your device, the kit components such as the battery and charger that came with that device

A return label will be emailed to you. Make sure to check the Junk Mail folder in case the email does not appear in your Inbox. You should receive an email within 24 hours.

NOTE: In case you don’t receive your return label within 24 hours or you misplace it, we’ve made it easy for you to request a new one. Go to Clear.com and Sign In. Under the Customer Care section, there’s a link that reads “Resend Shipping Label Requests. It’s that easy!

We can also issue a physical UPS return label and mail it to your address. It may take up to 2-3 business days to receive the return label.

Customer satisfaction is our primary goal. We are here to help!

Our first “Decoded” Post will explain the difference between 4G, 4G LTE and WiMAX.

What is 4G:

In the beginning 1G (first-generation) networks were analog and only passed phone calls. Later, digital 2G was created to support text messaging and email services. Then came 3G; this is when mobile internet was born.

Clearwire, CLEAR’s parent company, is the pioneer in 4G internet and built the first 4G network in the country.

Spectrum is the foundation on which a wireless network is built. The more spectrum a network has, the bigger the network’s pipe and the greater its ability to move large amounts of data. Our CLEAR 4G spectrum position allows us to utilize a wider range of channels.

What is 4G LTE:

LTE stands for Long Term Evolution. LTE is a 4G wireless communications standard developed by the 3rd Generation Partnership Project (3GPP) that’s designed to provide up to 10x the speeds of 3G networks for mobile devices.

The main difference between 4G and 4G LTE: 4G provides IP based support while 4G LTE’s goal is to improve speed.

Clearwire is planning to add “LTE Advanced-ready” technology to our 4G network. Our LTE network will be “LTE Advanced-ready” meaning that it will use an ultra-high-capacity spectrum configuration that is superior to the typical configuration of the slower, more capacity-constrained commercial LTE network designs in the United States today.

Now we’re looking at an initial implementation of our LTE network that aims to target densely populated, urban areas of our existing 4G markets where current usage demands are high.

Click here to view the embedded video.

What is WiMAX:

WiMAX (Worldwide Interoperability for Microwave Access) is a dedicated data network offering wider coverage and a higher capacity than Wi-Fi, while supporting a single standard for fixed and mobile usage. WiMAX service uses towers in markets, creating market-sized “hot zones” as opposed to Wi-Fi “hot spots” which have a very limited range. WiMAX circumvents service issues such as interference and noise that can be experienced when using Wi-Fi.

CLEAR was first in the industry to launch a WiMAX network and continues to host the largest 4G network. We will continue to use a WiMAX based network long into the future.

The donations collected at CLEAR headquarters

The Baby Days drive continues until April 5 but our big donation was during the Mobile Tweetup. Together, the CLEAR team donated over $1,000 to Northwest Harvest. That apart of a preliminary estimate of around 32,000 items donated…and still counting!

What is a mobile Tweetup you ask? Here it is explained from KIRO7 TV:

he concept is simple: Tweetups traditionally bring Twitter users together in a single spot (meetup + Twitter = Tweetup). During a Mobile Tweetup, KIRO 7 and Jenni Hogan bring the Tweetup to you. Donation stations are set up in advance of the Tweetup to collect for whichever cause the Tweetup is supporting. On the day of the Tweetup, Jenni and a crew of sponsors and supporters drive around to each predetermined location to pick up the donations. Along the way, they Tweet what they’re up to while we livestream the event on kirotv.com.

Here are a few fun images of Jenni Hogan and the KIRO7 team arriving at our office:

Jenni Hogan and the KIRO 7 team arriving at our offices

Our CEO Erik Prush greeting Jenni Hogan

Jenni, Erik and the CLEAR Team!

Thank you KIRO7 and Jenni Hogan for the opportunity to help out with a great cause. The 2012 Northwest Harvest Baby Days was a huge success. We love our Northwest babies!

Qualifying devices:

- CLEAR Modem Series G
- CLEAR Modem Series M
- Refurbished CLEAR 4G Mobile USB

What to do:
1) Print and complete a mail-in rebate request form
2) Cut the original UPC bar code label from the device box
3) Make a copy of a receipt or proof of purchase
4) Mail all of the above to:

CLEAR Rebate Center
Offer #775-1
PO Box 752546
El Paso, TX 88575-2546

Rebate requests can take up to 60 days to issue. However, your rebate process may take less time. To view the status of your rebate click here.

For more details and to print the Mail-In Rebate Form visit clear.com/rebates